At ibu4d, your privacy is treated with the same seriousness as your account security. This Privacy Policy explains what personal data we collect, why we collect it, how we use and store it, who we may share it with, and what rights you hold over your own information as a member of our platform.
ibu4d ("we", "us", "our") is committed to protecting the privacy and personal data of every individual who uses our platform. This Privacy Policy sets out a comprehensive account of our data practices and is intended to give you clear, honest information about how your personal data is handled from the moment you visit the ibu4d website through to the closure of your account.
This policy covers all products and services available on ibu4d, including the sportsbook, live casino, togel (Indonesia's traditional numbers lottery), slot games, and bola tangkas (Indonesia's Mickey Mouse card game). It applies to all members, visitors, and prospective registrants regardless of how they access the platform — desktop browser, mobile browser, or any other channel.
ibu4d operates as an internationally licensed online betting platform serving Indonesian residents and English-preference players across the region. We process personal data in accordance with internationally recognised data protection principles, including purpose limitation, data minimisation, storage limitation, accuracy, integrity, and confidentiality.
This Privacy Policy should be read alongside our Terms & Conditions and our Responsible Gaming policy, both of which reference data processing activities relevant to your membership.
ibu4d collects only the personal data that is necessary for the purposes described in this policy. The categories of data we process are as follows:
2.1 Identity & Contact Data
2.2 Financial Data
2.3 Account & Activity Data
2.4 Technical & Device Data
2.5 KYC Verification Documents
ibu4d collects personal data through the following channels:
| Source | Data Collected |
|---|---|
| Registration form | Name, date of birth, NIK, email, phone number, residential address, chosen username |
| KYC submission | ID document images, selfie photograph, proof of address |
| Deposit & withdrawal transactions | Bank account details, e-wallet identifiers, transaction amounts and timestamps |
| Platform usage | Betting history, game session data, login activity, IP address, device and browser information |
| Customer support interactions | Content of support messages, complaint details, any additional information you voluntarily provide |
| Cookies & tracking technologies | Session tokens, preference settings, analytics data (see Section 9) |
| Third-party payment providers | Confirmation of payment status; ibu4d does not receive full card or bank login credentials from payment providers |
ibu4d uses the personal data it collects for the following purposes. We process each category of data only to the extent necessary for the stated purpose:
ibu4d processes personal data on one or more of the following legal bases:
ibu4d does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your data in the following limited circumstances:
ibu4d retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our standard retention periods are as follows:
| Data Category | Retention Period |
|---|---|
| Account & identity data | Duration of account + 5 years after closure |
| KYC documents | Duration of account + 5 years after closure (AML obligation) |
| Transaction records | 7 years from the date of the transaction (financial record-keeping requirement) |
| Betting & gaming history | 5 years from the date of the wager |
| Customer support records | 3 years from the date of the last interaction |
| Marketing consent records | Until consent is withdrawn, then 1 year (for audit purposes) |
| Technical & log data (IP, device) | 90 days on a rolling basis, unless retained for an active investigation |
Upon expiry of the applicable retention period, data is securely deleted or irreversibly anonymised. Where anonymisation is used, the resulting dataset no longer constitutes personal data and may be retained indefinitely for aggregate analytics purposes.
ibu4d employs a multi-layered security framework to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our key security measures include:
ibu4d uses cookies and similar technologies (such as local storage tokens and session identifiers) to operate the platform effectively and to improve your experience. The types of cookies we use are:
You can manage your cookie preferences through your browser settings. Disabling strictly necessary cookies will affect your ability to use the platform. Instructions for managing cookies are available in the help documentation of all major browsers.
As an ibu4d member, you hold the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with the subject line "Privacy Rights Request":
Request a copy of the personal data ibu4d holds about you and information about how it is processed.
Request correction of inaccurate or incomplete personal data held in your account.
Request deletion of your personal data where there is no compelling legal basis for its continued retention.
Request that we limit the processing of your data in certain circumstances — for example, while you contest its accuracy.
Request your personal data in a structured, machine-readable format for transfer to another service provider.
Object to the processing of your data for direct marketing purposes or where processing is based on legitimate interests.
ibu4d will respond to all privacy rights requests within 30 days of receipt. In complex cases where an extension is needed, we will notify you within the initial 30-day period and provide an estimated completion date. There is no charge for making a privacy rights request. If your request is manifestly unfounded or excessive, we reserve the right to charge a reasonable administrative fee or to decline the request, with reasons provided in writing.
ibu4d does not knowingly collect personal data from any person under the age of 21. The platform is strictly for adults aged 21 and above. Age verification is a mandatory step in the account registration process, and ibu4d reserves the right to request documentary proof of age from any member at any time.
If ibu4d discovers that personal data has been collected from a person under 21 years of age, that account will be immediately suspended, all associated funds will be held pending investigation, and the personal data will be deleted as soon as practicable in accordance with applicable law. Any winnings generated during a period of under-age use will be voided.
If you are a parent or guardian and believe that a person under 21 in your care has registered an account on ibu4d, please contact us immediately at [email protected] so that we can take prompt action.
ibu4d's primary operations are directed at Indonesian residents. However, as an internationally licensed platform, some of the third-party service providers we use — including certain game studios, KYC verification partners, and infrastructure providers — may process data in jurisdictions outside Indonesia.
Where personal data is transferred internationally, ibu4d ensures that appropriate safeguards are in place to protect that data to a standard equivalent to or higher than the protections afforded under this Privacy Policy. Such safeguards may include: standard contractual clauses incorporated into our data processing agreements; transfers to jurisdictions that maintain an adequate level of data protection as determined by internationally recognised frameworks; and binding corporate rules where applicable.
You may request details of the specific safeguards applicable to any international transfer of your personal data by contacting [email protected].
The ibu4d platform does not contain links to external third-party websites for commercial or affiliate purposes. Any references to third-party brands (such as bank names, e-wallet providers, or game studios) are made solely for the purpose of describing the services available on ibu4d and do not constitute endorsements of those third parties' privacy practices.
ibu4d is not responsible for the privacy practices or content of any third-party services, including payment providers whose interfaces you may interact with during deposit or withdrawal transactions. We encourage you to review the privacy policies of any third-party service you use in connection with your ibu4d account.
ibu4d reserves the right to update this Privacy Policy at any time. When we make material changes — those that meaningfully affect how we process your personal data or that reduce your privacy rights — we will provide at least fourteen (14) days' advance notice via your registered email address before the changes take effect.
For minor, non-material changes (such as typographical corrections or clarifications that do not alter the substance of our data practices), the updated policy will be posted on this page with a revised "Last Updated" date, and will take effect immediately upon posting.
We encourage you to review this Privacy Policy periodically to stay informed about how ibu4d protects your data. Your continued use of the platform after a material update takes effect constitutes acceptance of the revised policy. If you do not accept the changes, you should stop using the platform and close your account before the effective date of the revision.
If you have any questions about this Privacy Policy, wish to exercise any of your privacy rights, or have a complaint about how ibu4d has handled your personal data, please contact our support team:
ibu4d takes all privacy complaints seriously. If you submit a complaint and are not satisfied with our response, you have the right to escalate the matter to the relevant data protection authority in your jurisdiction or to the supervisory authority of ibu4d's licensing jurisdiction. We will provide details of the relevant authority upon request.
For all other support enquiries — including account assistance, deposit or withdrawal queries, and Responsible Gaming support — please contact us at [email protected] during service hours: 08:00–24:00 WIB (Western Indonesia Time, UTC+7).
Six core principles that underpin our approach to data protection — from the moment you register to long after you close your account.
All data transmitted between your browser and the ibu4d platform is protected by TLS encryption. Sensitive stored data — including passwords and bank account details — is encrypted at rest.
Only authorised ibu4d personnel with a documented business need may access your personal data. All staff with data access are subject to confidentiality obligations and regular training.
ibu4d does not sell, rent, or trade your personal data to advertising networks or data brokers. Your information is used only to operate the platform and meet legal obligations.
We keep your data only as long as necessary. Transaction records are retained for 7 years to meet financial regulations; most other data is deleted within 5 years of account closure.
You have the right to access, correct, delete, and export your personal data. Privacy rights requests are acknowledged within 24 hours and resolved within 30 days, free of charge.
In the unlikely event of a data breach affecting your personal information, ibu4d will notify affected members promptly and take immediate steps to contain and remediate the incident.
You have reviewed ibu4d's Privacy Policy. If you have further questions about how your data is handled, our support team is available 08:00–24:00 WIB. Otherwise, head to the sportsbook, explore our slots, or log in to your account and start playing.